For a long period of time, IT solutions have been seen as an important addition to the business. However, many businesses, especially the small and medium-sized enterprises (SME), do not put this as their first priority, because of a paradigm that exists in the society that a good quality IT must be costly to acquire. Here at Merakyat Indonesia, we believe in making technology accessible for all businesses and everyone. Throughout the long journey before we establish this start-up, an in-depth research for our platform has been conducted, to ensure that an efficient operations can be achieved. As a result, we can deliver the best outcome of our products and services in a feasible way. This has been reflected by the trust we have achieved from many reputable names throughout various industries. Moreover, we implement continuous improvement for our operations effectiveness and efficiency.